Reservations Supervisor

Your Day To Day

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• Responsible for hotel reservations and ensure call in or email inquiries are responded on timely manner
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• Actively up-sell to support Total Revenue target.
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• Maintain a high level of product and service knowledge about all IHG Hotels & Resorts in the region.
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• Prepare and execute action plans which increase reservation sales and associated business.
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• Accept wait list reservations.
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• Manage “no show” reservations by investigation and recording of same.
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• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
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• Monitor reservation levels and inform Managers of current and future occupancy rates.
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• Prepare reservation sales report.
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• Promote the Hotel’s (and IHG generally) products and services.
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• Develop and maintain a regular pattern of sales calls.
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• Process amendments to reservations such as extensions, early departures, etc.
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• Record special billing arrangements for groups and conventions.
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• Maintain knowledge of special rates/ offers/ promotions.
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• Prepare reports as requested
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• Perform other duties as assigned.

What We Need From You

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• Bachelor’s degree / higher education qualification/equivalent
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• Minimum of 3 years related experience, including two years of reservations/front office experience and management experience
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• Strong knowledge of local businesses and business trends required.
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• Must speak local language(s).
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• Other languages preferred.