Intake Worker (Internal Posting)

Are you passionate about helping children and families navigate services and get the right support at the right time?

FIREFLY is seeking a regular part-time (60% FTE) Intake Worker to support coordinated access to children's services across our region. This role is a critical first point of contact for families and partners, helping ensure timely, compassionate, and well-informed connections to care.

About the Role

As an Intake Worker, you will play a central role in connecting children and families to services across the Kenora and Rainy River districts. You will lead a family-centred intake process, gather information using screening tools, and work collaboratively with families to identify needs, strengths, and service options.

Reporting to the Clinical Manager, you will

• Answer the centralized intake phone line, receive referrals, and monitor intake email.
• Facilitate referrals through multiple pathways and ensure smooth access to services.
• Provide information to families and community partners about available programs and supports.
• Conduct a family-centred intake process, including informed consent and screening tools.
• Support families in identifying goals and selecting services that meet their needs.
• Process referrals and prepare documentation for service coordination and follow-up.
• Identify interim supports for families while they wait for services.
• Maintain current knowledge of local and regional services across Kenora and Rainy River districts.
• Participate in meetings, training, and small projects as required.
• Perform other duties as required.

What We're Looking For

Education & Experience

• Preferred: Undergraduate degree in Human Services or related field.
• Alternate Consideration: Social Services diploma combined with relevant experience.
• Strong knowledge of child and youth development, including physical, mental, social, and behavioural factors.
• Experience working with children, youth, and families, ideally within community-based services.
• Knowledge of available local and regional services is a strong asset.

Skills & Competencies

• Strong interpersonal, communication, and active listening skills
• Ability to navigate complex service systems and support families through decision-making
• Skilled at problem solving, mediation, and managing competing priorities
• Highly organized with strong time management skills
• Ability to work independently and collaboratively within a multi-disciplinary team
• Strong documentation, computer, and database management skills
• Understanding of relevant legislation and confidentiality requirements
• Cultural awareness, with understanding of First Nation communities considered an asset
• Comfort using multiple technology systems to support service coordination

Conditions of Employment

• Clear Criminal Record Check with Vulnerable Sector Screen
• Ability to manage a reasonable workload with effective prioritization and follow-up
• Commitment to professionalism, teamwork, and quality service
• Ability to manage conflict and support problem-solving with families and partners
• Commitment to supporting a respectful and safe workplace
• Ability to provide coverage during peak times or staff absences
• Commitment to promoting and following FIREFLY's health and safety practices
• Some evening and weekend work may be required from time to time

• Interested in this position?
• We encourage you to apply. Applications will be accepted untilSeptember 20, 2026. Only those selected for an interview will be contacted.
• FIREFLY does not use artificial intelligence to screen, assess, or select applicants.