Telesales Officer (Outsource role)

Role : Telesales Officer Location : Jafza / Dubai Role Purpose: Participate in the achievement of Tele-calling activities assigned to the Telesales Unit Key Accountabilities of the role • Execute Tele-calling activities as assigned to the team, • Enhance ENR / Takaful sales, card activation rates, control customer attrition, • Ensure minimum requirement of calls are made, • Ensure compliance with bank policies and procedures, • Ensuring guidelines are adhered to and call quality is maintained while interacting with clients, • Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort and • Ensure deliverables are of the right level of service. Specialist Skills / Technical Knowledge Required for this role: • Excellent communication skills • Good problem-solving skills • Display flexibility in dealing with clients and other team members • Customer service skills in order to resolve customer complaints Previous experience required (if any) • Previous banking experience in similar role • Fair understanding of product and services provided by the bank • Understanding of customer relationships • Good interpersonal & convincing skills • Basic MS Office skills