Front Office Agent - Altunizade Suites Istanbul, Curio Collection by Hilton

To provide consistent and superior service, and maintain high service standards To treat the guest in the best way from Welcoming the guest to farewell To ensure the organization and work flow that would enable Reception, Guest Service Centre and Concierge to work in coordination with minimum errors To ensure that the data received from the guest and entered into the Information systems are full and free of any error; ensure the data is updated To be fully knowledgeable to be able to provide continuous and eternal guest satisfaction To ensure attendance to internal trainings and meetings To provide maximum guest satisfaction and profitability on room sales To upsell through presenting guest the Hilton advantages to enable them to enjoy Hilton To fully perform the Welcome and Farewell of the guests To inform guests about the hotel To take over the shift and consider the volume of business for adjustments To be able to use ONQ system, to set the bills at the end work shift To be knowledgeable on how to use technical equipment

• Fluent in Turkish and English