E-commerce Executive

• Handle day-to-day e-commerce operations and logistics-related matters, including managing return, exchange and refund cases.
• Ensure that promotional activities are properly executed, implemented on time and communicated to the relevant teams.

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Prepare and update product listings, pricing and promotions across online platforms, including Shopee, Lazada, TikTok Shop, Zalora, the company’s monosite, and any other future platforms.
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Support and coordinate livestreaming activities across marketplaces, including the planning and execution of livestreaming campaigns to drive sales, customer engagement and brand visibility.

• Stay updated on livestreaming, social commerce trends, tools and platform features to identify opportunities to improve e-commerce performance.
• Coordinate with internal teams to ensure product information, stock availability and visual assets are accurate and up to date.
• Monitor and record sales performance across all e-commerce platforms and provide regular updates and reports when required.
• Collaborate with cross-functional teams to implement system enhancements and resolve identified system issues or bugs.
• Ensure all online shops comply with marketplace policies, guidelines and requirements.
• Respond promptly and professionally to customer enquiries and coordinate with relevant teams to resolve customer issues.
• Perform any other duties and responsibilities as assigned by the Superior from time to time.
• Bachelor's Degree / Diploma in Marketing, Business, E-Commerce, Digital Marketing or any related field.
• Fresh graduates are welcome to apply. Candidates with prior experience in e-commerce, livestreaming, social commerce or digital marketing will have an added advantage.
• Strong knowledge or interest in e-commerce platforms, including Lazada, Shopee, TikTok Shop and Zalora. Knowledge of Salesforce and Salsify would be an added advantage.
• Experience or interest in livestreaming and social commerce would be an added advantage.
• Proficiency in basic design tools such as Canva.
• Knowledge of Order Management System (OMS), SAP and DocuWare would be an added advantage.
• Good communication and coordination skills, with the ability to work effectively with internal and external parties.
• Able to work independently with minimum supervision, self-motivated and a good team player.
• Detail-oriented, organised and willing to learn new e-commerce platforms, systems and technologies.
• Proficient in English and Bahasa Malaysia, both written and verbal.