Mobile Receptionist/Caretaker

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement.

Job Details

Mobile Receptionist / Caretaker required on a permanent part-time and full-time basis, based at Bankhead, Glenrothes.

Bankhead, Glenrothes

Working 36 hours per week between 7:00am and 8:00pm, Monday to Friday, on a permanent, full‑time 52‑week contract. As a Mobile Receptionist/Caretaker, you'll work across multiple locations, enjoy a mixture of AM, PM and play a key role in delivering excellent front-line services across Fife Council Corporate buildings.

About the role

Key tasks

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Providing a reception service for visitors and Fife Council colleagues, providing general information and assisting with enquiries either in person or by phone, e-mail.

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Acting as the first point of contact for customer complaints and comments. Resolving when possible and escalating non routine problems or issues to their Facilities and Civic Officer.

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Carrying out building compliance checks, including water testing and fire safety

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Carrying out building and equipment inspections as instructed. Requesting any relevant repairs as a result of the inspection

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Undertaking basic grounds maintenance such as litter picking and snow clearing of access areas as required.

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Responsible for the opening and closing of the building/depot, including initial walk round checks

You will earn a competitive salary of £25,604.23 - £26,786.83 and have access to a range of benefits, including

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• £13.64 per hour to start, plus extra payments for shift work.
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• Access to and support with a training opportunities and qualifications for the job.
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• Membership of Fife Pension Fund which is part of the Scottish Local Government Pension Scheme (LGPS Scotland)
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• Generous Holiday Allowance.
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• Pay is 4 weekly.
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• Local and national discounts including supermarkets, restaurants, and retail!
• A link to the role profile is included at the bottom of the advert. You will find out more about the job and the type of person we are looking for.

The Person

• Educated to SCQF level 5, which includes National 5 or SVQ level 2 or Standard Grades at Credit level including English or equivalent.
• Ensuring the safe and efficient procedures of a range of buildings. (Take ownership - See ‘How We Work Matters’ Framework).
• Experience of resolving telephone enquiries.
• Communication skills.
• Team working skills (work together).
• You will be required to attend an Induction Training Day before starting in post.

Further Information

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Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile

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How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.

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Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services

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Directorate Information - Council Department information

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Social media- Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.

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Alternative Formats- Job information can be made available in alternative formats, to make a request please email: [email hidden]

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AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here

For further information please contact: Nick Saaiman [email hidden]