IT Manager

Duties and responsibilities

Financial returns

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Initiate new technology planning, selection/specification process and implementation that would enhance business needs productivity

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Perform an assessment of hotel needs, determine priorities, objectives, prepare ROI and create capital expenditure budget in accordance to the Global Technology Standards.

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Ensure that the technology investments are well spent by effective decision-making, successful implementation, arranging and overseeing installation, hands on involvement, as well as directing support and troubleshooting.

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To sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and pricing of technology projects and procurement

People

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Provide system training programs and manuals, arrange large group training sessions in coordination with the Training Manager in order to have productive operations of hotel systems.

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Provide support, respond to problems, keep colleagues informed with the status of issues, and

ensure solutions are consistent with the business needs and IHG policies.

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Keep own self informed of new hotel technology accomplishment through online communication tools, demonstration and training.

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Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.

Guest experience

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Consistently provide quick resolutions, identify, analyse, solve issues creatively, effectively and quickly in consistent with the IHG policies.

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Monitor hotel technology (computer and Network) operation proactively to ensure minimal interruptions.

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To develop and consistently enhancing best practice process in order to increase colleagues productivity and to provide seemly guest service

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Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.

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Manages IR activities to ensure the hotel infrastructure and applications systems are functional at all times.

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Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.

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Ensures solutions are consistent with the client's needs and brand specific IR environment.

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Manages vendors for property IT requirements functioning as escalation point for problem resolution.

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Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.

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Provides Internet support and maintenance (if applicable)

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Provides cable management support.

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Consults on specific application issues or hardware/software problems.

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Provides feedback to Lodging IR on application functional performance and system performance.

Responsible business

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• Enforce IHG technology policies and standards.
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• Ensure IT systems are compliant with IHG policies in support of local laws, regulations and industry requirements (e.g. PCIDSS, PII and Data Protection.
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• Maintain an accurate asset management of hardware and software.
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• Maintain an expert understanding of the property’s business needs, methodologies,
• strategies and upcoming projects. Keeps current with property, competitor and like industry uses of technology.