Retail Project Manager/Extended Reality at Carl Zeiss

About The Role

About ZEISS

The ZEISS Group traces its origins to 1846, when founder Carl Zeiss established a precision mechanics and optics workshop in Jena, Germany. What began as a small workshop has grown into a global leader in optical and optoelectronic technology.

In Japan, ZEISS has been a trusted partner since 1911. Today, Carl Zeiss Co., Ltd. operates with approximately 400 employees across five locations, delivering cutting-edge solutions and dedicated service to customers nationwide.

ZEISS Japan serves as a strategic partner across diverse industries—including semiconductors, automotive, mechanical engineering, biomedical research, and medical technology. We are also a leading manufacturer of eyeglass lenses, camera lenses, and binoculars, bringing precision optics into everyday life.

Role & Responsibilities

The Extended Reality Product & Marketing Manageris responsible forthe localization and translation of global XR solutions into a clear market offer,a stronglocal customer experience, and effective commercial execution in the market. The role connectsglobalXR strategy with local implementation by aligning cross-functional stakeholders, supporting rollout readiness, and driving adoption across online and offline channels.

Lead or support go-to-market planning, including launch readiness, channel activation,system set-up,marketingcoordination, and cross-functional execution.

Conduct market, customer, competitor, and operational analysisandidentifyadoption barriers, localization needs,marketconstraintsand operational gaps

Translate market insights into recommendations for product roadmap, commercialization priorities, and market improvement actions

Develop and adapt product positioning, messaging, and value propositions for the local market in alignment with the global XRteam

Align cross-functional local stakeholders, including sales, marketing,operations,commercial,customer service, and regulatory

Local project management for market enablement incl. tracking readiness, launch progress, and execution quality

Lead coordination ofthe local rollout of online journey

Steer offline retail enablement in the market, including ECP selection, onboarding, staff training, and quality audits.

Create sales enablement tools such as product narratives, training materials, launch toolkits, and competitive guidance for commercial teams.

Handle customer escalation cases in alignment with local stakeholders, for example customer service, regulatory, and marketing.

Monitor customer feedback, adoption performance, and business KPIs after launch, and refine local execution accordingly.

Lead implementation of local improvement initiatives andinformsXRX about improvement needs.

Ensure close alignment with theglobalteam to define support needs

Education / ProfessionalCertification

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Bachelor’s orMaster’s degree in Business, Marketing, Digital Commerce, or related field

Experience

3+ years ofrelevant professionalexperience managingomnichannel retail,product marketing,product management, online / offline retail, omnichannel operations,project management, stakeholder management

Proventrack recordinoptical or health care industry a plus

Experience with international rollouts and omnichannel strategies

Optional: Experience with consumer tech, medical device, optical retail

Knowledge/Skills /Othercharacteristics

Proventrack recordin successfully managing multi-workstream initiatives or roadmap-related programs in a retail or B2B2C context

Experience managing local rollouts and coordinating cross-functional stakeholders in a matrix organization.

Strong understanding of product marketing fundamentals, including segmentation, positioning, messaging, launch planning, and go-to-market execution.

Excellent communication and cross-functional leadership skills; capable of influencing at multiple levels

Ability toidentifyoperational gaps, localization needs, and market constraints and translate them into practical actions.

Strong stakeholder management skills across sales, marketing, customer service, regulatory, retail operations, and global teams.

Analytical mindset with the ability to track readiness, execution quality, launch performance, and customer issues in a structured way.

Optional: Experience in offline retail enablement, including partner or store onboarding, training coordination, and quality follow-up.

Commercial orientation, customer focus, and the ability to work effectively in fast-changing and ambiguous environments

Analytical and commercially minded; able to connect data-driven insights with strategic decision-making

Entrepreneurial and curious, comfortable navigating ambiguity and building new processes in a corporate environment

High degree of accountability and ownership – able to own topics end-to-end, make decisions within scope, and deliver results independently

Comfortable working in fast-changing, ambiguous settings and taking ownership to move topics forward

Strong verbal and writtenJapanese &English skills (C1-C2)

Workingconditions& Other Attributes.

Hybrid working

Holidays and Leave

Paid Leave: 2–14 days in the first year, increasing to 21–25 days based on years of service

Public Holidays: Approximately 125 days per year, including Saturdays, Sundays, national holidays, and year-end/New Year holidays (December 29–January 4).Additionalspecial leave for celebrations and bereavement.

Working Hours

Standard Hours: 9:00–17:30 (including 1-hour break; 7.5 hours of actual work per day)
Overtime: Required based on business needs; overtime allowance provided

Benefits

Celebration/condolence allowance, retirement benefit plan, defined contribution pension, cafeteria point system
Transportation allowance: Up to ¥50,000/month
Insurance: Employment insurance, workers' compensation insurance, health insurance, group life insurance
Welfare club membership, household medicine discounts, flu vaccination subsidy, eyewear purchase discount
Company club activities
Smoking policy: Smoke-free premises