Norwegian Night Shift Customer Support Agent - iGaming

About The Role

Norwegian Night Shift Customer Support Agent - iGaming

> Next Job Abroad · Gżira, Malta · Full-time · Posted 2026-03-27

**Workplace:** on_site

**Department:** Katherina Gerdau

Description

Some people run on coffee. Others run on moonlight. If you are a natural night owl who thrives in a calm, independent environment, this is your lane.

We are seeking experienced **Norwegian-speaking Customer Support Specialists** to join an established iGaming company in Malta—Europe’s premier hub for online gaming and tech. You will be the first point of contact for our players, ensuring a safe, professional, and high-quality experience while the rest of the world sleeps.

Why Malta?

This isn’t just a job location; it’s a lifestyle shift. Working nights in Malta means:

**Daytime Freedom:** Enjoy the Mediterranean sun, beaches, and cafes while others are in the office.
**International Hub:** Join a massive social scene within the iGaming and tech community.
**Easy Travel:** Use your days off to explore Europe from a central Mediterranean base.

What You’ll Be Doing

As a Night Shift Specialist, you will handle a variety of tasks with a focus on first-contact resolution:

**Multichannel Support:** Handle live chat and email inquiries in your native language (Finnish or Norwegian) and English.
**Account Management:** Assist with player verification (KYC), document processing, and payment queries.
**Player Safety:** Identify and escalate Responsible Gaming situations and suspicious behavior.
**Technical Troubleshooting:** Investigate account issues and provide structured solutions.
**Growth:** Escalate complex cases to specialized departments (Fraud, VIP, or Payments).

Requirements

**Language Skills:** Native-level fluency in **Norwegian**, plus professional fluency in **English**.
**Experience:** At least 1 year of previous experience in customer support (Chat/Email based).
**Night Owl DNA:** You genuinely prefer working night shifts and can maintain high focus during evening hours.
**Industry Knowledge:** Previous experience in **iGaming** is a significant advantage.
**Soft Skills:** A calm, structured communication style and the ability to work independently.

Benefits

**Competitive Salary + Night Shift Allowance**
**Relocation Support:** Comprehensive package for those moving from within the EU.
**Health & Wellness:** Private health insurance and access to onsite gym, sauna, and recovery facilities.
**Commute Allowance:** Extra support for your travel to and from the office.
**Career Progression:** This role is a fast track into specialized industry roles like Fraud, Compliance, or VIP Management.