Inbound CSR | Healthcare Account | with 21K Signing Bonus

About The Role

Inbound CSR | Healthcare Account | with 21K Signing Bonus

> ISTA Personnel Solutions · Mandaluyong City, Philippines · Full-time · Posted 2026-08-27

**Salary:** Up to unknown currency 21,000

**Workplace:** on_site

**Department:** 1800 Xray Exam

Description

**ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!**

**Account specific roles and responsibilities:**

Receive and process orders submitted via email, phone, and EMR.
Accurately and efficiently enter detailed order information into the system.
Process claims, submit to insurance, verify active coverage, and confirm primary/secondary insurance information.
Gather insurance eligibility details and obtain prior authorizations when time permits, particularly for non-rush orders.
Assign and manually dispatch orders to technicians based on region and availability.
Review completed X-rays/images to ensure the technician performed the correct exam according to the order.
Send images to the physician/radiologist for interpretation and process returned results.
Ensure completed results are accurately communicated back to the requesting facility.
Handle inbound calls and inquiries, including order status updates and general customer questions.
Manage high-volume orders while maintaining accuracy, attention to detail, and timely communication.
Potential to expand responsibilities, hours, weekend coverage, and support other operational areas.