Insurance Premium Payment Associate I

Virginia Beach, VA

Work Shift

First (Days)

Overview

Insurance Premium Payment Associate

Responds to record and process telephonic payment inquiries. Responsible for taking both initial and ongoing payments for insurance products while maintaining a high level of customer service. Responsible to work in multiple computer programs at a time. Must be able to maintain a high level of service to customers while managing changing volume demands of the call center.

One year customer service experience, computer skills & strong verbal skills required. Collections experience preferred. Must be detailed oriented.

Hybrid -Sentara Park, Virginia Beach, VA

Education

• High School Diploma

Certification/Licensure

• No specific certification or licensure requirements

Experience

• High School Diploma
• One (1) year of related experience Healthcare Insurance, billing
• One (1) year of strong Customer Service experience
• Written and Verbal skills --to support customer service goals
• Collections experience preferred but not required
• Detail oriented


We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $22.02 - $32.66 hourly.

Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000

•Pet Insurance

•Legal Resources Plan

•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.