Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound

As a Customer Service Executive in the Sky Channel-Contact Centre Inbound department, you will be the front-line representative for our customers, ensuring their needs are met and issues are resolved promptly. Your role is crucial in maintaining a positive and professional image for the bank. You will work collaboratively with a team of talented individuals, utilizing your strong communication and problem-solving skills to deliver exceptional service.

• Proactively identify customer needs and provide tailored solutions.
• Handle inbound customer inquiries and complaints, ensuring timely and effective resolutions.
• Maintain a high level of customer satisfaction and build strong relationships.
• Collaborate with cross-functional teams to address complex customer issues.
• Stay updated with product knowledge and bank policies to provide accurate information.
• Document and escalate customer feedback and suggestions for process improvements.
• Ensure compliance with regulatory and bank guidelines in all customer interactions.
• Maintain a positive and professional attitude at all times, representing the bank's values.
• Actively contribute to team goals and support colleagues when needed.
• Excellent communication skills, both verbal and written, in English and Hindi.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work collaboratively and effectively in a team environment.
• Proficiency in Microsoft Office suite, particularly Excel and Word.
• Prior experience in a customer service role, preferably in a banking or financial institution.
• Knowledge of customer relationship management (CRM) systems is an advantage.
• Ability to work in a fast-paced, dynamic environment with changing priorities.
• Excellent time management and organizational skills.
• Willingness to learn and adapt to new processes and technologies.
• A positive and enthusiastic attitude with a passion for delivering exceptional service.