Senior Billing & Credit Management Support Analyst

Employment period: Contract until late May 2027

Applications are now invited to fill the following vacancy in the Customer Operations Department of our Customer Success & Experience Group (CSE). The appointee will support the Payment and Credit Control team in the ERP transformation project, with focus on project coordination, business analysis, testing and operational readiness. Major duties include:

Main Duties

• Support project planning, progress tracking, issue follow-up and risk escalation for the ERP transformation project.
• Act as a business analyst to understand payment and credit control operations, review business processes and support implementation of system changes.
• Conduct and support SIT, UAT, ORT and related testing activities, including test execution, result validation, defect follow-up and progress reporting.
• Coordinate key project activities, including Train-the-Trainer sessions, phased data migration, cutover preparation and business readiness activities.
• Liaise with consultants, IT teams, business users and operation teams to follow up open items and ensure timely resolution.
• Prepare project updates, action logs, issue/risk registers and meeting materials for management review.
• Support validation of data migration outputs, training materials and operational procedures to ensure smooth transition to business-as-usual operations.
• Perform other ad-hoc project and operational duties as assigned.

Requirements

• Diploma or degree holder in Business Administration, Accounting, Information Systems, Project Management or related discipline is desirable.
• At least 3 years’ relevant experience in project coordination, business analysis, operations support, billing, credit management, payment operations or customer operations.
• Hands-on experience in system testing, including SIT, UAT or defect follow-up, is preferred.
• Good understanding of payment, credit control, billing or customer operation processes would be an advantage.
• Previous experience in Oracle and/or SAP, ERP implementation, data migration or process improvement projects is preferred.
• Well-organised, detail-minded, proactive and able to manage multiple tasks under tight timelines.
• Strong sense of ownership, can-do attitude and ability to work under pressure in a challenging project environment.
• Good analytical, problem-solving, communication and interpersonal skills.
• Good computer knowledge in Microsoft Excel, Word and PowerPoint; data analytics or system automation experience is preferable.