Functional Consultant at Concentrix CVG Philippines, Inc.

About The Role

Job Title

Functional Consultant

Job Description

As a Junior Consultant, you will bridge the gap between business requirements and technical execution. You’ll work closely with senior architects to design, build, and deploy sophisticated research projects using the Qualtrics XM Platform.

Key Responsibilities

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Platform Configuration: Build complex surveys using advanced logic (Branching, Pipelined Text, Display Logic) and manage the distribution process across multiple channels.
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Requirement Gathering: Assist in workshops to understand client needs and translate them into functional technical specifications.
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Data Management & Reporting: Design real-time CX/EX dashboards and Vocalize reports to ensure stakeholders can easily interpret their data.
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Platform Integration: Support the integration of Qualtrics with third-party systems (like Salesforce, Microsoft Dynamics, or Slack) using APIs and workflows.
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Quality Assurance: Conduct rigorous UAT (User Acceptance Testing) to ensure all survey flows and data triggers function perfectly before go-live.
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Client Support: Provide troubleshooting and "how-to" guidance to end-users on platform features and best practices.

Required Skills & Qualifications

Requirement

Education

Bachelor’s degree in Business, Data Analytics, Psychology, IT, or a related field.

Technical Aptitude

Familiarity with SaaS platforms; a "tinkerer" mindset with an interest in low-code/no-code solutions.

Analytical Skills

Basic understanding of research methodology and data analysis (e.g., NPS, CSAT, or T-Tests).

Communication

Ability to explain technical concepts to non-technical stakeholders clearly and with empathy.

Web Basics

Foundational knowledge of HTML/CSS and JavaScript is a massive plus (for survey styling and custom functionality).

What Makes You a Great Fit?

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You’re a Problem Solver: You don’t just report a bug; you enjoy digging into the logic to find out why it happened.

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You’re Detail-Obsessed: You notice the typo in the footer and the slight misalignment in the dashboard widget.

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Continuous Learner: You are eager to pursue Qualtrics Certifications (Platform Essentials, CoreXM, CustomerXM).

Why This Role?

This is a high-growth path. Experience Management is one of the fastest-growing sectors in tech. You will gain exposure to diverse industries—from retail to healthcare—and learn how the world's biggest brands keep their customers happy.

Note: Prior experience with Qualtrics is a plus, but if you have a strong background in another CRM or survey tool (like Salesforce or Medallia), we want to talk to you!