Sr. Specialist, Renewal Sales at Concentrix — Malaysia

About The Role

Job Title

Sr. Specialist, Renewal Sales

Job Description

The Senior Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. The individual is responsible for coordinating and ensuring the ontime renewal of services and software contracts across the portoflio, including tracking renewals and maintaining regular communication with the team.

The individual shall support client’s recurring revenue functions by delivering services in the following areas

Customer and Partner Outreach services including

Identify and contact partners holding current services and software renewal contracts to ensure engagement with customers, proposal creation, quoting, renewal timeline, and mitigation of renewal risk. Additionally, may need to interact with customers regarding their upcoming renewals to address concerns, provide install base information, and review proposals.

Pipeline Management services including

Tracking and managing of all services and software renewal opportunities coming due within 90 days. Specific fields in each opportunity will require opportunity stage, forecast status, opportunity notes, expected deal amount, expected book date, and potential attrition.

Weekly Forecasting services including

Submission of expected bookings for the upcoming fiscal week/month/quarter based upon updates received regarding deal timeline, purchase order process, and deal closure.

Deal closure and bookings attainment services including

Engagement with partner to ensure contracts renew on-time and understand timeline for purchase order agreement (for forecasting purposes and tracking).