Direct Payments Support Officer (Internal Applicants Only)

We are seeking an enthusiastic and knowledgeable individual to join our Adult Social Care Commissioning Team. This is an exciting opportunity to play a key role in supporting people to maintain choice and control over their care through Direct Payments.

About the Role

As part of our Direct Payments Support Team you will help to ensure that people who use direct payments are able to recruit their own personal assistants (PAs) to meet their social care needs. This will include providing information, supporting with employment processes, giving advice to people who currently use direct payments and to those who want more information to help them decide on the right option for them. You will work closely with our care pathway teams to promote direct payments options, advise on LAS processes, DP financial queries, and secure the recruitment of directly employed and self-employed PAs.

This is a secondment opportunity of up to 12 months, and open to people with a current LCC contract. You will require line management approval before submitting an expression of interest and this should be indicated on your submission. Requests for part-time working will also be considered.

An enhanced DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement .

About You

To apply for this post, you must have

• An NVQ Level 4 qualification in a relevant subject, or equivalent relevant experience.
• Experience developing and maintaining specialist knowledge of Direct Payments, self-directed support, and relevant HR and employment legislation relating to Personal Assistants (PAs).
• Proven ability to build and maintain effective relationships with internal and external stakeholders, partners, and customers.
• Strong IT skills, including proficient use of Microsoft Word, Outlook, and Excel.
• Experience influencing decisions and outcomes through the provision of effective advice, guidance, and professional expertise.
• Sound knowledge of Direct Payments legislation, commissioning and contracting processes, and social care regulatory requirements.
• Excellent communication, negotiation, partnership-working, organisational, and problem-solving skills, with the ability to manage competing priorities and deliver high-quality outcomes

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer .

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact

Leyla Moreton-Adams

Direct Payment Support Team Leader

01163055046 | [email hidden]

or

Tracy Smith

Direct Payment Support Team Leader

01163057745 | [email hidden]

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support .

By applying for this post, you agree to our Terms and Conditions .