Client Care Manager - District 3 (Internal Posting)

• The Client Care Manager is responsible for overseeing and supporting the
• delivery and coordination of behavioral health services at Quality Moments
• Behavioral Health Services. This role involves supervising Client Care
• Coordinators, guiding intake and service coordination processes, ensuring
• compliance with agency policies and CARF standards, and fostering strong
• communication between clients, families, staff, and healthcare providers. The
• Client Care Manager ensures that all clients receive compassionate, person-
• centered care while promoting a culture of quality, professionalism, and
• accountability.

Key Responsibilities

Leadership & Team Management

•  Supervise and mentor Client Care Specialists, providing coaching, training,
• and performance feedback.
•  Coordinate onboarding and integration of new staff into assigned facilities.
•  Foster a supportive, non-punitive, and collaborative work culture
• consistent with organizational values.
•  Monitor staff performance, ensuring compliance with policies, regulatory
• standards, and quality improvement goals.
•  Facilitate team meetings, case consultations, and ongoing professional
• development.

Client Care & Service Coordination

•  Oversee and support staff in coordinating behavioral health services in
• partnership with licensed clinicians.
•  Ensure effective communication between clients, families, and healthcare
• providers to support treatment goals.
•  Review and approve individualized service plans, progress notes, and case
• closure documentation.
•  Ensure accurate completion of intake processes, client forms, and
• insurance requirements.
•  Oversee processes for obtaining and managing medical consent for clients
• unable to provide consent independently.
•  Monitor client progress, satisfaction, and service accessibility to promote
• positive outcomes. Ensure accurate completion of intake processes, client forms, and
• insurance requirements.
•  Oversee processes for obtaining and managing medical consent for clients
• unable to provide consent independently.
•  Monitor client progress, satisfaction, and service accessibility to promote

Qualifications

•  3–5 years of experience in behavioral health, case management, or social
• services.
•  Supervisory or leadership experience required, with the ability to mentor
• and support a diverse team.
•  Strong communication and interpersonal skills to engage with clients,
• families, staff, and community partners.
•  Knowledge of behavioral health conditions, treatment modalities, and
• community resources.
•  Demonstrated ability to manage caseloads, prioritize competing demands,
• and ensure compliance with regulatory standards.
•  Commitment to client-centered care, ethical practice, and the mission of
• Quality Moments Behavioral Health Services.