Customer Support Executive

Join Pion, an award-winning platform that focuses on audience verification, data ownership, and marketing reach. As a Customer Support Executive, you will manage media/advertising booking tasks, liaise with customers, coordinate with internal teams, maintain accurate records, and resolve issues. The role is a 12-month maternity contract with a competitive salary, 30 days of annual leave, and a remote-first working environment.

• Receive, review, and manage assigned media/advertising booking tasks from start to finish, working to established procedures and deadlines.
• Liaise with customers via email, chat, and other channels to confirm offer details, schedules, requirements, and expectations.
• Coordinate with internal teams to ensure successful completion of bookings, rescheduling or adjusting assignments when changes, cancellations, or conflicts arise.