IT Service Desk Specialist (Part-time)

Join our IT team as a part-time IT Service Desk Specialist. You will be responsible for day-to-day IT operations and support for our US-based employees, independently evaluating technical needs, administering and improving systems, and driving improvements across our US IT processes. You will partner closely with the Berlin-based IT team and manage key aspects of the US device lifecycle and asset-management process. The ideal candidate will have 1-2+ years of experience in an IT support, helpdesk, or service desk role, a solid working knowledge of macOS and Windows environments, and a patient, service-oriented mindset.

• Independently evaluate technical needs, administer and improve systems, develop solutions to technical and operational challenges, and drive improvements across US IT processes.
• Diagnose and resolve hardware and software issues across laptops, peripherals, macOS, Windows, Google Workspace, Slack, Zoom, and other SaaS platforms.
• Develop and continuously improve IT documentation, processes, knowledge resources, and self-service solutions, identifying opportunities to reduce recurring issues and improve the employee experience.
• Basic understanding of network fundamentals (DNS, VPN, Wi-Fi troubleshooting)
• Clear and friendly written and verbal communication — you’ll be the face of IT for our US employees
• A patient, service-oriented mindset: you genuinely enjoy helping people and stay calm under pressure
• Reliable, autonomous working style — you’re comfortable managing your own queue and knowing when to escalate
• Fluent English (additional languages are a plus, but not required)
• Exposure to identity and access management tools (e. g. Google Workspace Admin)
• Familiarity with MDM solutions (e.g. Jamf) for device management
• Familiarity with ticketing systems
• Ability to troubleshoot connectivity, hardware, account access, and application issues remotely
• Solid working knowledge of macOS and Windows environments
• Hands-on experience with Google Workspace (Gmail, Drive, Calendar, Meet) and common collaboration tools (Slack, Zoom)
• 1–2+ years of experience in an IT support, helpdesk, or service desk role