Customer Service Operations Associate (Filing Manager)

Join CT's Business Licensing Team as a Customer Service Operations Associate (Filing Manager). In this role, you will be responsible for preparing and submitting applications for licenses and registrations, working closely with Account Managers to ensure timely fulfillment of orders. You will also document any changes to the filing process and operate efficiently within a collaborative team environment. A minimum of 1-2 years of data entry and/or licensing experience is preferred, along with a Bachelor's degree or equivalent experience.

• Prepare and submit applications necessary to obtain, amend, renew or close licenses and registrations for clients.
• Work closely with Customer Success Associate-Account Managers to ensure timely fulfillment of all pending filing orders.
• Document any changes to the filing process within the internal database and relay changes to relevant teams.
• 1-2 years of data entry and/or licensing experience is preferred
• Minimum Bachelor's degree, or equivalent experience
• Exceptional interpersonal skills to communicate with government agencies and colleagues
• Use of considerable tact and discretion when dealing with sensitive data
• Ability and desire to work in a fast paced environment
• Excellent attention to detail and high degree of accuracy and consistency
• Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
• Top of the line organization skills in all facets of project workflow
• Superb time management skills
• Ability to maintain a customer centric focus and work ethic at all times