Customer Success Manager

Join TigerData, the fastest PostgreSQL platform in the world. As a Customer Success Manager, you'll own a portfolio of high-impact accounts, driving revenue retention, expansion, and customer advocacy. You'll analyze account health, build strong relationships with stakeholders, lead customer engagements, and collaborate with various teams. This is a fully remote position with flexible PTO, professional development benefits, and stock options.

• Owning the health, success, and growth of your customer portfolio, including onboarding, adoption, retention, expansion, and advocacy.
• Analyzing account health, identifying risk, and creating data-informed success plans that align with customer ROI.
• Building strong, multithreaded relationships with technical and business stakeholders, including execs, and leading customer engagements.

• Know what great looks like and have built or iterated on CS playbooks, customer journeys, and internal tooling
• Have strong communication skills (written, verbal, async) and know how to build trust quickly with customers
• Can translate fluently between business goals and technical complexity — you’re as comfortable with a VP Eng as a DevOps IC
• Thrive in fast-paced environments where ambiguity is a feature, not a bug
• Have 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org, ideally in the $50M–$100M ARR range
• Are fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation)
• Have a working opinion on how AI is reshaping CS, and are actively experimenting with tools like GPT, Claude, or Zapier AI
• Bring hands-on technical experience with databases (e.g., Postgres, SQL, AWS, Azure) or have been in developer relations, data engineering, or similar
• Are curious, decisive, and proactive — you think ahead and solve for scale
• Have excellent time management, organization, and prioritization skills — you know how to stay focused in fast-moving, ambiguous environments
• We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics