Partner Success Director

Join Abridge as a Partner Success Director, where you will own the relationship with health system partners, providing strategic guidance and support. This high-touch role requires strong organizational and project management skills, a passion for customer-facing roles, and a genuine commitment to Abridge's mission. Enjoy a remote work environment, flexible hours, unlimited PTO, and equity for all new employees.

• Establish and maintain strong relationships with health system partners, serving as the primary point of contact and trusted advisor.
• Utilize partner data to identify growth opportunities, conduct regular business reviews, and collaborate with the sales team to advance expansion opportunities.
• Monitor clinician satisfaction and adoption data, proactively addressing any issues or concerns, and driving scaled, sustainable utilization of Abridge's solutions.

• Thrive in a high-touch model: you’re managing a focused book of strategic partners, not a high-volume portfolio. The depth of your relationships and the quality of your outcomes matter far more than breadth
• Strong organizational and project management capabilities
• Strong problem-solving skills, with a proactive and results-oriented mindset
• Technical aptitude and ability to quickly understand and effectively communicate complex software solutions
• Proven experience and a passion for customer, client facing roles, including but not excluded to a background in management consulting, enterprise SaaS, or health system innovation
• Genuine passion for Abridge’s mission — people who are energized by what we’re building and why it needs to exist
• Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels
• Strong understanding of the healthcare landscape, including the dynamics and challenges faced by large health enterprises and clinicians