Partner Success Manager

Join Zipline, a company revolutionizing instant delivery. As a Partner Success Manager, you will be responsible for activating new partners in Austin, launching new restaurant and retail sites, and building trusted relationships with local managers. You will gather customer insights, analyze data, and advocate for customer needs to drive product and service improvements. This role requires a curious, pragmatic, and customer-obsessed individual who is comfortable with ambiguity and adapting to a changing environment.

• Establish and maintain strong relationships with local restaurant and retail partners, acting as their primary point of contact for all inquiries and support.
• Collaborate with partners to understand their operations and business objectives, and develop strategies to help them achieve their goals using Zipline's platform.
• Gather customer insights, analyze data, and report relevant findings to identify growth opportunities and guide Zipline's product roadmap.
• To do this role well you will need to be curious, pragmatic and customer obsessed
• Finally, you should be a self-starter who is comfortable with ambiguity and adapting to a changing environment
• You should be a structured thinker and action oriented – able to coordinate across multiple teams to develop a plan and drive execution
• Advocate for customer needs to help drive product and service improvements, ensuring that our business is developing with our customers as a top priority
• Collaborate with Zipline’s partners to understand their operations, identify their business objectives, and develop a strong day to day operating partnership
• Work cross-functionally to launch and expand Zipline’s service to partners, identify & solve challenges, and drive continuous improvement
• Gather customer insights, analyze data, and report relevant findings to both identify growth opportunities as well as guide our product roadmap
• Establish regular communication with the local management at our restaurants and retail partners sites - building a trusted relationship and deep rapport
• Proactively engage with customer stakeholders to build long-lasting trust
• If you like the sound of this position but are not sure if you are the perfect fit, please apply!