Bilingual Customer Success Account Manager (SMB, German, French, or Spanish Speaker)

Join Hiya, a leading provider of caller identification and spam detection technology. As a Bilingual Customer Success Account Manager, you will own a portfolio of 300+ SMB accounts across the UK and Europe, managing them in German, French, or Spanish as well as English. You will be responsible for renewals, expansions, and maintaining accurate CRM records. This role offers stock options, comprehensive medical benefits, a 401K program, and more.

• Gérer un portefeuille de plus de 300 comptes PME en Europe, avec une responsabilité totale pour les renouvellements et l'expansion.
• Identifier les signaux d'expansion naturels et les convertir en opportunités de vente additionnelle.
• Prévoir la performance du portefeuille et maintenir des enregistrements CRM précis.

• Demonstrated ownership of renewals, expansions, or quota
• Business-level German, French or Spanish, in addition to English - confident holding renewal, pricing, and expansion conversations in that language
• 2+ years in Customer Success, Account Management, or a commercial SaaS role
• Commercial instinct - able to spot a growth opportunity, build a case for it, and close it without heavy support
• Comfortable working independently in an environment where not every process is fully defined
• Clear, direct communication with customers and internal stakeholders
• Experience managing SMB or Mid-Market customers
• More than one of German, French or Spanish, or an additional European language
• Experience working across UK and European markets
• Experience balancing personalised customer engagement with scale
• Exposure to conversation intelligence, caller ID, or communications technology