Head of Implementation

Join our team as the Head of Implementation, where you will lead a multidisciplinary team to deliver software solutions that help utility and energy organizations achieve their business objectives. You will provide strategic leadership across the full customer implementation lifecycle, oversee successful delivery, and serve as a trusted advisor to customers. This role requires a strong understanding of enterprise software solutions, experience overseeing complex customer engagements, and a commitment to creating an inclusive workplace.

• Lead and develop a multidisciplinary team of implementation and delivery professionals, fostering a high-performing culture.
• Provide strategic leadership across the full customer implementation lifecycle, ensuring alignment with customer goals and business objectives.
• Drive continuous improvement initiatives that enhance implementation methodologies, project delivery practices, and operational effectiveness.
• Strong understanding of enterprise software solutions, systems integration, implementation methodologies, and solution architecture principles
• Experience overseeing complex customer engagements and delivering measurable business outcomes
• 10+ years of experience in software implementation, professional services, consulting, solution architecture, project delivery, enterprise software, or technology services
• Ability to influence and lead through change while fostering collaboration and accountability across teams
• Experience balancing strategic priorities with operational execution in a fast-paced, customer-focused environment
• Proven success managing end-to-end customer implementations involving multiple disciplines, including solution architecture, project management, testing, training, and deployment
• Bachelor's degree in Business, Information Technology, Engineering, Computer Science, or a related field, or an equivalent combination of education, training, and experience
• Ability to travel as needed to support customer engagements, business priorities, and team development activities
• Demonstrated commitment to creating and maintaining an inclusive workplace where individuals from all backgrounds can contribute and succeed
• Ability to build trusted relationships with customers, colleagues, executive stakeholders, and cross-functional partners
• Excellent communication, facilitation, organizational, problem-solving, and decision-making skills
• Demonstrated experience leading and developing cross-functional teams within customer-facing implementation, consulting, professional services, or technology delivery organizations
• Travel: 30-40%
• Physical Demands: This is a typical office job, with no special physical requirements or unusual work environment
• If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway
• Experience supporting utilities, energy, telecommunications, construction, infrastructure, or related industries
• Experience leading teams responsible for billable services, resource planning, utilization management, delivery operations, and customer implementation outcomes
• Background in management consulting, systems integration, professional services, SaaS, or enterprise software organizations
• Experience leveraging data, metrics, and performance insights to improve delivery outcomes and customer satisfaction
• Experience driving organizational transformation, implementation excellence, operational scalability, and continuous improvement initiatives
• Familiarity with cloud and SaaS platforms such as AWS, Microsoft Azure, Salesforce, ServiceNow, or similar technologies
• Demonstrated success building agile, collaborative, and innovative delivery organizations that support company growth and customer success
• Advanced degree and/or relevant professional certifications (e.g., PMP, PgMP, PMI-ACP, Prosci, ITIL, AWS, Salesforce, or similar)
• Experience leading geographically distributed teams across multiple implementation disciplines and customer regions
• Knowledge of customer adoption, change management, and value realization strategies within enterprise technology environments