Senior Manager of Customer Success

Join R365 as a Senior Manager of Customer Success, where you will lead and mentor a team of Enterprise Customer Success Managers, build strong relationships with key customer stakeholders, develop and implement customer success strategies, and ensure operational excellence. You will also contribute to the overall customer success strategy and roadmap, manage customer retention and churn, and provide industry expertise to the entire organization. Enjoy a range of benefits, including flexible time off, comprehensive health insurance, and professional development opportunities.

• Oversee and mentor a team of Enterprise Customer Success Managers to ensure customer retention, adoption, and satisfaction.
• Develop and implement customer success strategies to drive adoption, retention, and growth, while monitoring key customer success metrics.
• Build and maintain strong relationships with key customer stakeholders, proactively identifying and addressing customer needs and concerns.
• Ability to teach and coach effectively
• Salesforce experience
• A proven track record as a Senior Manager of Customer Success Managers
• Bachelor's degree or equivalent, Master’s degree or relevant certification a plus
• Strong understanding of all platforms and tools used by the team and can explain them for best practice use
• 10+ years in a customer facing role in customer success, account management or related roles
• Efficient and timely with deadlines and deliverables
• Experience supporting and maintaining Enterprise customers in a SAAS platform
• Strong organization and time-management skills The ability to work independently without supervision
• Ability to travel 25%
• Very organized, detail oriented, and analytical
• Knowledgeable in all areas of a scalable, delightful customer Journey
• Collaborative and flexible working style
• Previous Gainsight experience or other customer success management platform
• Previous <Monday.com> experience or other project management software