Partner Acceleration Community Program Manager

Join Equinix as the Partner Acceleration Community Program Manager, where you will design and execute our partner community ecosystem. This role focuses on building partner loyalty, knowledge, and advocacy at scale. You will manage partner forums, events, and engagement mechanisms, and track partner NPS and community engagement metrics. The ideal candidate has experience in partner community management, partner marketing, or partner experience roles in enterprise technology or SaaS.

• Own the strategy and execution of Equinix's partner community, defining the community model, engagement architecture, and value proposition for partners.
• Build and manage partner forums, working groups, advisory councils, and peer networks that create genuine value for partners beyond the commercial relationship.
• Design and execute partner recognition programs, awards, certifications, and public acknowledgment that celebrate partner performance and deepen loyalty.
• The ideal candidate combines program management discipline with a genuine passion for community building and partner experience, and brings experience scaling partner communities in enterprise technology environments
• Partner empathy — designs engagement programs that address what partners actually care about, not just what Equinix wants to communicate
• Proven track record building and scaling partner community programs — not just maintaining existing ones
• Data-driven — measures community engagement and partner loyalty and can connect community investment to commercial outcomes
• Familiarity with community engagement platforms and the operational infrastructure required to run partner communities at scale
• Experience capturing and synthesizing partner feedback and translating it into program improvements
• Program management discipline — runs multiple simultaneous programs with clear owners, timelines, and success metrics
• Creative — finds new ways to create partner value and recognition that go beyond standard program mechanics
• Experience designing and executing partner events at scale — from global summits to regional roundtables
• Proven years in partner community management, partner marketing, or partner experience roles in enterprise technology or SaaS
• Community builder — genuinely believes that partner relationships built on shared purpose outperform transactional ones