Customer Experience Coach at Serenity Mental Health

About The Role

Customer Experience Coach

> Serenity Mental Health Centers · Fairfax, United States · Full-time · Posted 2026-08-24

**Workplace:** on_site

**Department:** TMS

Description

**Customer Experience Coach**
**Employment Type**: Full-Time
**Compensation: $25–$30/hr +** quarterly performance based bonuses.

**Help people move forward while building a meaningful career.**

Serenity is hiring **Customer Experience Coaches** to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.

This role is ideal for people with backgrounds in **customer service, hospitality, retail, education, or caregiving** who enjoy connecting with others and creating supportive, encouraging environments.

💡 **No specialized industry experience required.** We provide full paid training so you feel confident in the role.

**About the Role**

As a **Customer Experience Coach**, you’ll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program.

You’ll serve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging.

**Key Responsibilities**

Provide one-on-one support during scheduled program sessions

Operate and monitor specialized program tools and technology (training provided)

Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises

Maintain accurate session notes and share updates with team members

Ensure each participant’s experience is professional, supportive, and respectful

Follow established processes and standards to maintain a consistent experience

**Requirements**

2+ years of full-time professional experience in any industry

CHar and professional verbal and written communication skills

Strong interpersonal skills with patience and empathy

Reliable, punctual, and open to feedback

Authorized to work in the United States

Ability to pass a background check and drug screening

**Nice-to-Haves**

Experience in customer service, hospitality, retail, education, or caregiving roles

Interest in personal development, coaching, or wellness

Comfort working closely with individuals in a service-focused environment

**Pay & Benefits**

Competitive pay with advancement opportunities

90% employer-paid medical, dental, and vision insurance

401(k) retirement plan

10 PTO days (15 after the first year) + 10 paid holidays

Paid training and professional certification

Supportive, growth-focused work environment

**About Serenity**

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.