Payroll Support CSRs

• The role will be responsible for efficient service delivery of Payroll Issue Resolution for Kraft Heinz.
• Respond to incoming inquiries, telephone and/or written, from customers .
• Assists in training others, cross training and/or developing process knowledge.
• Candidate should be available to work between 8 AM - 7 PM Central Time.

Competencies and Skills

• Extensive prior Tier 1 support experience required
• Fluent in English
• Deductive reasoning, analytical, and problem-solving skills
• Excellent written and verbal communication skills, ability to present complex data/credit issues to management
• Focus on client and service mindset with a commitment to a high level of customer service
• Ability to observe the need for changes/improvements in the processes
• Ability to communicate clearly and concisely at all levels of the business
• Must work with the highest level of trust, integrity, honesty and confidentiality
• Ability to manage workload independently

Functional / Technical

• Good Computer Proficiency
• Experience with Microsoft Office suite (Word, Excel, PPT) including advanced MS Excel Skills
• Ability to learn new applications/software systems effectively and efficiently

Work Experience

• High School diploma or GED
• Minimum 1 year of customer service experience, helpdesk highly preferred
• Experience troubleshooting processing issues

SR.IT Recruiter

Namratha Gandavarapu

317-210-8733