Customer Service Agent

Job Summary

We are seeking a friendly and motivated Customer Service Agent to support customer interactions, answer questions, and provide professional assistance throughout the customer experience. This entry-level opportunity is ideal for individuals who enjoy working with people, communicating clearly, solving problems, and developing valuable professional skills in a team-oriented environment.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Answer questions regarding products and services.
• Identify customer needs and provide appropriate information and solutions.
• Provide timely and accurate customer assistance.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer follow-ups and routine service requests.
• Communicate promotional information clearly when appropriate.
• Address routine customer concerns and direct complex issues when necessary.
• Maintain accurate records of customer interactions and activities.
• Support customer engagement and business development initiatives.
• Collaborate with team members to meet service goals.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching
• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable interacting with customers in person.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in customer service, sales, retail, hospitality, or similar roles is a plus but not required.
• Competitive Salary: $55,000 – $61,000 per year.
• Career Growth Opportunities: Opportunities to develop professionally and take on greater responsibilities as the organization grows.
• Professional Development: Build valuable skills in client relations, communication, coordination, operations, and service management.
• Supportive Work Environment: Join a collaborative and professional team focused on quality and continuous improvement.
• Skill Development: Strengthen transferable skills that can support long-term career advancement.
• Meaningful Work: Play an important role in creating positive and memorable experiences for Skillbridge Academy clients.