Sr. Tax Analyst

• Process tax exemption requests from Customer Care groups and exempt customers from taxes and surcharges in the various billing platforms.
• Ensure that exemption certificates and/or waivers are valid, accurate and timely processed.
• Ability to review and approve tax credits with properly supported documentation.
• Provide the Transaction Tax Audit Group with exemption certificates as requested for audits.
• Assist with billing system conversions, and other projects relating to customers’ tax and surcharge exemptions.
• Develop and design exemption workflow/process improvements for staff efficiencies.
• Initiates the evaluation and analysis of the workflow to identify changes, where applicable, to the workflow and addresses/designs process changes in order to expedite customer exemptions.
• Research, analyze, and resolve customer exemption disputes
• Assist with the embedded base exemption cleanup for the various billing systems.
• Assist with the special projects as needed
• Lead and/or manage exemption process improvement projects. Leverage exemption expertise to build automated tools.
• Evaluate current workflow- to-design new automation tools.
• Develop work plan to build and implement automation tools.
• Define, direct, and communicate exemption policy and procedures to customer support and marketing groups and ensure compliance with the policy
• Experience : Relevant business\tax\ or finance experience; knowledge of Verizon billing systems, Access, and Excel
• Other : Strong interpersonal skills; excellent communications skills; strong analytical skills.

Candidate must be highly a motivated, self-starter with strong PC skills.

Education and Certifications

Please provide the minimum levels to qualify for this job

• Education : BS/BA in Accounting

• $60 to $80K
• Please email resume to [email hidden]