Senior Director of IT Operations

• The Senior Director of IT Operations runs the day to day of IT for Southern Orthodontic Partners. This role manages
• infrastructure, end user services, and IT project delivery across our partner practices and the central support team.
• Most of the job comes down to making sure practices have technology that works and people who answer when
• they need help. That takes real time with practice managers and clinical teams, understanding how they actually
• work, and turning what they need into something IT can deliver. We are growing quickly and adding practices, so
• this individual needs to be organized, self-motivated, and comfortable building process while the work is already
• moving.

Essential Job Functions

• Manage day to day IT operations across all partner practices and the central support team, keeping systems

available and supported during clinic hours.

• Lead, coach, and develop the IT operations team across end user support, infrastructure, applications, and

project delivery.

• Own the service desk and field support model, including ticket handling, escalation paths, response and

resolution targets, and on-call coverage.

• Oversee the infrastructure practices depend on, including networks, wireless, firewalls, servers, telephony,

and endpoint devices.

• Administer and secure the Microsoft 365 environment, including Exchange Online, Teams, SharePoint,

OneDrive, Intune, and Entra ID.

• Manage Azure workloads and the hybrid environment with an eye on performance, capacity, and cost.
• Standardize hardware, software, and configuration across practices while allowing for the differences that matter clinically.
• Own the IT operations project portfolio, including intake, prioritization, staffing, scheduling, and delivery against committed dates. · Lead IT onboarding for new practice partnerships and new office openings, covering diligence, network and hardware buildout, system conversion, data migration, account setup, and go-live support.
• Serve as a primary point of contact for practice managers and regional operations leaders, communicating clearly and early during outages, changes, and rollouts.
• Maintain backup, disaster recovery, and business continuity plans for practice-critical systems, and test them on a regular schedule.
• Keep IT practices aligned with HIPAA and company security requirements, and act as the senior escalation point for major incidents.
• Track and report on service levels, project status, and spend in terms leadership and practice teams can act on.

Requirements

Essential Job Skills

• Proven experience running IT operations for a multi-site organization, ideally healthcare, dental, or another clinic-based model.
• Hands-on depth across infrastructure, networking, endpoint management, and end user support.
• Strong working knowledge of Microsoft 365 and Azure administration, identity, and security.
• Experience supporting clinical or practice management applications and working side by side with clinical staff.
• Project management skills strong enough to run several efforts at once and finish them on schedule.
• Budget ownership experience, including forecasting, tracking, and vendor negotiation.
• Working knowledge of HIPAA and healthcare data privacy and security requirements.
• Excellent verbal and written communication skills, with the ability to explain technical issues to people who do not work in technology.
• Track record of building trust and credibility with operational leaders who do not report to IT.
• Team player able to effectively interact cross-functionally with a variety of individuals with different competencies and backgrounds.
• Self-propelled work ethic with ability to stay on task and focused with minimal supervision.
• Willingness to work on a flexible work schedule, and travel as the job requires.
• Ability to handle multiple projects simultaneously.
• Strong attention to detail and organization.

Minimum Requirements

• Bachelor’s degree in computer science, information systems, or equivalent work experience
• 10+ years of progressive IT experience, including 5+ years leading IT teams
• Experience supporting a distributed, multi-site organization
• Demonstrated experience administering Microsoft 365 and Azure environments
• Experience owning an IT operating budget and managing vendor contracts
• Ability to travel to partner practices as needed (approximately 30%)
• Preferred: experience in a private equity backed, acquisitive organization, including diligence and post-close IT integration
• Preferred: familiarity with orthodontic or dental practice management, imaging, and patient engagement platforms