Manager - Planning and Reporting

Key Responsibilities

1. Cost Model Ownership & Maintenance

• Own and maintain the cost model, ensuring:
• All changes in actuals (e.g., leavers, joiners, promotions, rate changes) are accurately reflected
• Continuous alignment between actuals, forecast, and cost assumptions
• Proactively identify whether leavers are being replaced and any associated cost savings/ risks.
• Visibility of open roles (new vs replacements vs uncommitted costs), leavers (confirmed and unconfirmed), job requisitions and hiring status
• Drive a process-led approach to cost model updates via structured inputs (e.g., WD reports)
• Present first view of consolidated CXM cost model to FP&A senior manager and Commercial Finance to discuss further margin risks and opportunities. Refine cost model after the review.
• Headcount – visibility of actuals onshore, nearshore and offshore.

1. Actuals vs Forecast Analysis

• Support month-end processes including:
• Actualisation of staff and non-staff costs in 1 sheet (for CXM level)
• Forecast updates (SL and central costs)
• Collaborate closely with RTR teams to:
• Improve efficiency
• Enhance insight quality
• Lead detailed analysis of actuals vs forecast variances on costs
• Identify and explain key drivers:
• Headcount movements
• Rate changes / promotions
• Other business decisions
• Partner with offshore and nearshore teams to validate assumptions and variances.
• Translate insights into clear financial implications for the business

1. Offshore & Nearshore Business Partnering

Act as the finance bridge across geographies

• Work closely with offshore lead, nearshore lead and Operations to validate:
• HC forecast (leavers, joiners, promotions)
• Any changes in tiers
• Improve visibility of HC movements to wider CXM FP&A and Commercial Finance teams
• Drive better forecasting discipline and accuracy
• Provide challenge and support on:
• Rates
• Promotions
• Workforce planning decisions

1. Reporting, Insights & Narrative

• Own and manage key reporting including:
• Cost model updates (WD report + HR + Operations)
• PAR and the narrative email that send to ELT
• Produce clear, concise leadership-ready narratives for:
• ELT and senior stakeholders
• Monthly and quarterly reviews
• “Connect the dots” across data sources to tell a coherent financial story

1. Reporting & MI

• Support planning cycles:
• MFF/ RF packs
• Monthly/ Quarterly MI packs
• Contribute to presentation materials and key slides

Location

Bangalore

Brand

Bcoe

Time Type

Full time

Contract Type

Permanent