ICT Technical Assistant Sudan Kadugli - Nationals Only

• Adhere to NRC policies, tools, handbooks, and guidelines.
• Prepare and develop status reports as required by management.
• Ensure proper filing of documents.
• Provide help desk support to all users on IT issues.
• Maintain the existing Asset Registry to track all ICT & Non-ICT equipment.
• Prepare and release of ICT resources to authorized users as approved.
• Diagnose and resolve hardware, software, or connectivity problems.
• Provide support to the office staff upon request in the use of systems and applications.
• Schedule regular computer-related service & maintenance.
• Set up internet connectivity for all staff as well as visitors.
• Perform other duties, as required or as requested by the line manager.
• Qualifications:
• Bachelor’s in information technology or related field.
• Minimum of 2 years of relevant work experience.
• Education field:
• Information Technology or related field.
• Education level:
• Diploma or University Bachelor's degree.
• Personal qualities:
• Demonstrate proficiency in providing user support for all typical office ICT, especially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers.
• Good communication and interpersonal skills.
• Ability to keep up to date with modern trends in technology and match this with internal specifics.
• Possess cultural awareness and sensitivity.
• Ability to analyze, troubleshoot, support, and implement technical solutions at all levels.
• Ability to work independently and as part of a team.
• Language:
• English
• Competencies

Generic professional competencies

• Experience working in IT functions.
• Previous experience working in networking and software and hardware maintenance.
• Documented results related to the position’s responsibilities.

Behavioural competencies

• Planning and delivering results.
• Empowering and building trust.
• Communicating with impact and respect.