Site Engagement Study Manager

Site Engagement Study Manager

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Mexico - Homebased

As a Study Manager at ICON, you will lead the day-to-day operational management of clinical studies, ensuring delivery to agreed timelines, quality standards, and budget in collaboration with cross-functional teams and sponsors.

What You Will Do

Your focus will be on coordinating clinical trial management delivery, resolving issues, and developing team capability.

Key responsibilities include

• Managing the planning, execution, and close-out of assigned clinical studies in line with protocols, ICH-GCP, and applicable regulations.
• Leading cross-functional study teams, coordinating activities across start-up, enrolment, monitoring, and data cleaning.
• Serving as the primary operational point of contact for sponsors at study level, providing regular status updates and managing expectations.
• Developing and maintaining study timelines, risk registers, and action plans to ensure proactive issue management.
• Monitoring key performance metrics and implementing corrective and preventive actions as needed.
• Ensuring study documentation is complete, accurate, and inspection-ready throughout the study lifecycle.
• Develop, maintain, and actively manage site engagement plans, including country/site-level strategies, engagement cadence, and escalation triggers.
• Proactively track and drive completion of all required actions across CTLs, SELs, and cross-functional teams, ensuring accountability and timely execution.
• Ensure alignment and effective collaboration across Clinical Operations, Project Management, and Patient Recruitment functions .

Your Profile

You will have solid clinical trial management experience, with the ability to manage competing priorities and develop your team.

Required qualifications and experience

• Bachelor's degree in a relevant discipline
• Strong experience in clinical study management or project management within CRO, pharma, or biotech.
• Good understanding of clinical trial operations, GCP, and regulatory requirements.
• Proven ability to coordinate cross-functional teams and manage multiple stakeholders.
• Excellent communication, organizational, and problem-solving skills.
• 2 – 5 years in clinical trial operations, with direct exposure to site engagement, CTL, CRA, site operations or p atient recruitment functions.
• Demonstrated experience working on global, multi-country trials .
• Proven ability to operate within matrix environments across Clinical, PM, and sponsor teams.
• Prior experience contributing to or supporting customer-facing deliverables or governance meetings.
• English Advanced

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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

• Benefits may vary depending on role and location.
• Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

• ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
• If you require reasonable accommodations during the recruitment process, please let us know or submit a request here .
• Are you a current ICON Employee? Please click here to apply