Training Specialist (Asia)

TASKS & RESPONSABILITIES

• Content creation & administration
• ▪In coordination with Product Managers and other SMEs design and create e-learning content for our Customer and A2MAC1 internal Academy using our internal authoring tools
• ▪Coordinate content contribution with product managers and other SMEs
• ▪Support the localization of our training programs by coordinating translations into identified Asian languages.
• ▪Align with the local Sales team (esp. Customer Success) to drive the harmonization of training material tailored for the Asian customers.
• ▪Implement structured learning paths in alignment with pre-defined training program strategy
• ▪Administrate our learning content inventory with regards to content completeness, content relevance and content consistency and make sure group catalogues stay up-to-date
• ▪Identify outdated training content and coordinate updating
• ▪Collect and synthesize training needs and requests from internal stakeholders regarding all training programs Academy administration & tool expertise
• ▪Administration of our Customer Enablement Academy and A2MAC1 Academy incl. user management and access rights as well as group configuration and layout
• ▪As a learning tool expert answer to learners support request regarding LMS usage
• ▪Collect and synthesize learner’s feedback on the performance of our internal and external training programs in alignment with Sales and other internal stakeholders
• ▪Transform learner feedback into actionable ideas to improve our training programs
• ▪Monitor learner engagement on our academies and trigger actions when needed
• Skills inventory & knowledge management
• ▪Contribute to the management of the A2MAC1 skill inventory e.g. by coordinating (annual) assessment updates or supporting the harmonization of skill sets.
• ▪Bridge identified key skills to develop with available training material or translate into learning needs to develop new content
• ▪Support knowledge management activities when required, e.g. by providing documentation or through stakeholder coordination
• KEY MEASURES & INDICATORS (main KPIs used in the role)
• 1.Completion of training content in line with content roadmap
• 2.Learners satisfaction with training delivery and content structure

Requirements

PROFILE REQUIRED Professional Background

• ▪Minimum master’s degree in a technical or scientific field or alternatively in Education, Social Sciences, Human Resources or similar
• ▪Experience in technical or software training ▪Experience working in an automotive environment is a plus
• ▪Experience in the use of a learning management software (specifically 360Learning) is a plus
• ▪Experience in e-learning authoring is a plus Skills & Abilities
• ▪Strong intercultural competences
• ▪Excellent interpersonal, communication skills
• ▪Capability to understand and structure technical content within an automotive environment is a must
• ▪Strong self-organization skills and autonomy in the execution of tasks and ability to manage his/her workload
• ▪Fluency in professional English (written and spoken) is a must, minimum B2