Agent Deployment Lead

ABOUT THE ROLE

This is a hands-on deployment role at the intersection of sales, engineering, and customer success, owning every implementation from signed contract to confirmed first value. You will build the processes and playbooks that allow the company to scale AI agent deployments without founder involvement at every step. It is a foundational position with real influence on how the product evolves.

WHAT YOU'LL DO

• Own end-to-end deployments: plan timelines, align stakeholders, orchestrate go-lives, and keep engineers focused on building rather than onboarding.
• Configure and tune AI agents to each customer's procure-to-pay workflows, testing against real cases until they perform reliably in production.
• Translate customer requirements into clear integration specs for engineering (ERP, DMS, email infrastructure) and flag risks early.
• Run user training sessions and manage change management so customers realise value from day one.
• Build support infrastructure from scratch, including ticketing, escalation paths, and partner frameworks, and handle live issues directly.
• Engage customer IT departments during sales cycles in German, answering security and compliance questions with technical credibility.
• Capture recurring challenges, edge cases, and field feedback and feed them back to product and engineering weekly.
• Run each onboarding as a structured project, managing parallel deployments, shifting priorities, and competing stakeholder demands simultaneously.

WHAT WE'RE LOOKING FOR

• 2 to 3 years in consulting or structured implementation, delivering complex projects with senior client stakeholders on time and on scope.
• Hands-on experience configuring, deploying, and tuning AI agents or autonomous systems in production environments.
• Native German proficiency and strong professional English (C1+), with the ability to lead technical discussions with enterprise IT departments and senior management.
• Experience mapping enterprise business processes (procure-to-pay, order-to-cash, or similar) to system workflows and integration requirements.
• Technical depth across ERP systems, data integration, and enterprise IT infrastructure sufficient to write engineering specifications independently.
• Proven ability to build operational playbooks, frameworks, and support infrastructure from scratch in early-stage or fast-scaling environments.
• Strong project management instincts: parallel workstreams, structured tracking, and proactive risk flagging are second nature.
• Daily, practical experience with AI tools and a clear-eyed understanding of what agents can and cannot do in the real world.
• Background in supply chain, procurement, or industrial operations is a strong plus.

LOCATION

On-site in Berlin, Germany. Visa sponsorship is not available for this role.