IT Helpdesk Agent

# IT Helpdesk Agent
> Remote Recruitment · South Africa (Remote) · Full-time · Posted 2026-09-07
**Salary:** unknown currency 29,000–32,000
**Workplace:** remote
## Description
**Salary: R29 000 – R32 000 per month**
Remote Recruitment is hiring an IT Helpdesk Agent for a UK-based employer, fully remote from South Africa.
**Role overview**
You'll be the first point of contact for a UK team's IT issues, troubleshooting problems and keeping people working.
**Key responsibilities**

• Provide first-line support for hardware, software and account issues
• Log, track and resolve tickets in the helpdesk system
• Reset passwords and manage user access via Active Directory
• Escalate complex issues to second-line support
• Document fixes and update the internal knowledge base

**What you'll need**

• Experience with Active Directory and user account management
• Experience in a first-line IT support or helpdesk role
• Comfort troubleshooting common hardware and software issues
• Reliable home internet and a quiet space for UK-hours work
• Clear communication when explaining fixes to non-technical users

**Nice to have**

• Familiarity with remote support tools
• Experience with ticketing systems such as Zendesk or Freshdesk
• A relevant IT certification

**What's on offer**
A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with room to grow into second-line support.
## Apply
[Apply at Remote Recruitment](https://apply.workable.com/remote-recruitment/j/65E18ED91C/apply)
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