Front Desk Agent

Job Status: Casual (0-19 / hours per week)

Are you looking for a place where meaningful moments are made together?

At Aqua Aston Hospitality ( AAH ) , we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Ambassador at AAH , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves .

Where great benefits lead to a life fulfilled .

• Competitive Pay
• Travel discounts
• Credit Union Membership
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

S ite Specific Perks

• Forbes Five-Star Rated & AAA Five-Diamond Luxury Resort
• Conde Nast Best Hotel in Oahu 2022
• On-site subsidized employee parking
• Employee breakroom amenities
• Complimentary uniform dry cleaning
• Celebratory Luncheons
• Discounted theme park tickets and rental cars
• Community service opportunities

As a Guest Services Ambassador, a typical day will include

• G reet s and engages resort guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.).
• Responds to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by arranging or identifying appropriate providers .
• Informs guests of property amenities, services, hours of operation, and local areas of interest and activities.
• Gathers, summarizes, and provides local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities.
• Contact appropriate individuals or departments (e.g., Bell stand , Housekeeping, Food & Beverage Server) as necessary to resolve guest calls , requests, or problems .

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Ambassador at AAH

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .
• Lift/Carry/Push/Pull Items that Weigh up to 10 lbs without assistance .
• The position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.