Resource Allocator Supervisor

Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven Resource Allocator Supervisor to be part of our exciting journey.

What We Offer

• Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday
• Pension Plan: Contributory Company Pension Plan matched up to 6%
• Insurance: Individual life assurance and personal accident cover
• Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets
• Reward and Recognition: Celebrate outstanding achievements
• Employee Assistance Program: Funded program with onsite mental health first aiders

Your Role

• You will be supervising the Resource team to ensure contractual performance indicators and customer service standards are achieved.
• You will be managing staffing levels, creating rotas and supporting training and development through performance reviews.
• Oversight of CAFM system and implementing allocation
• You will be ensuring calls, emails and customer requests are actioned in line with Resource procedures and required timescales.
• You will be monitoring team performance, conducting call quality reviews and providing regular feedback to staff.
• You will be producing reports, maintaining Resource systems and ensuring compliance with contractual requirements.
• You will be building effective relationships with customers, contractors and internal teams while supporting out-of-hours operations.

What We’re Looking For

• Qualifications: You will hold GCSE English Language and Maths at Grade C or above, or equivalent qualifications.
• Experience: You will have proven supervisory experience within a helpdesk environment, the ability to work to targets and deadlines, experience using Microsoft Office packages, and the ability to work effectively under pressure both independently and as part of a team.
• Skills: You will have strong interpersonal and customer service skills, excellent communication abilities, and the capability to lead, motivate and develop a team while maintaining high standards of performance.

Additional Information

• The Garrisons are tobacco-free working environments.
• Security clearance is required prior to starting with us.
• We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures.
• Please note, this vacancy may close early if we receive a high volume of applications.

Ready to Join Us? If you’re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire.