Manager of Operations

Join Workwize, a fast-growing company in the service operations sector. We are hiring two Principal Operations Managers to lead our logistics and warehousing pillars. You will report directly to the Group Service Manager, manage a team of 10+, and drive the strategic direction and performance of your assigned pillar. This is a critical role for our company's growth and success.

• Assumer la responsabilité de la performance globale de votre pilier assigné, en veillant à l'expérience client et aux indicateurs opérationnels clés.
• Diriger l'amélioration continue à tous les niveaux du service, de l'exécution opérationnelle quotidienne aux projets d'amélioration technologique.
• Gérer et développer une équipe combinée de 10 personnes, en établissant des attentes claires, en fournissant des retours structurés et en tenant l'équipe responsable.
• 5+ years in operational leadership or management consulting; with hands-on experience in at least one of: start-up or scale-up operations, IT hardware, logistics, or warehousing
• Decisive and direct — surfaces hard truths and drives alignment on difficult decisions
• Comfortable at two altitudes simultaneously: setting direction and getting into the detail when the situation demands
• Experience in a fast-growth or scaling environment is a strong plus
• Commercially minded — you understand how operational decisions translate to margin, retention, and competitive positioning
• Proven people leadership — you build capability in others, not dependency on yourself
• Strong stakeholder influencer — builds trust across functions and levels without relying on formal authority
• Structured, strategic thinker — you diagnose complex systems, form a clear point of view, and drive change through people
• Exposure to SaaS or tech-enabled service businesses
• Background in vendor or third-party performance management
• Already owned services / Operations / country operations etc