Director of Product & Strategy, CXM Flex

Join Quadient, a leader in digital transformation and automation processes. As the Director of Product & Strategy for CXM Flex, you will own the strategy, roadmap, and product outcomes for our on-premise Inspire portfolio. You will lead a small product management team, partner closely with R&D, Customer Success, Professional Services, and Sales, and play a central role in shaping cloud migration paths and AI-enabled capabilities. This is a high-impact role that requires deep expertise in Customer Communications Management (CCM) and Customer Experience Management (CXM).

• Definir y comunicar la visión a largo plazo del producto para la cartera de Inspire de Quadient.
• Poseer una estrategia clara a varios años que equilibre la inversión entre el mantenimiento de la base instalada actual, la modernización de la plataforma y la habilitación de caminos de migración bien definidos.
• Traducir los requisitos de los clientes empresariales en capacidades de producto diferenciadas y liderar la evaluación de fusiones y adquisiciones relacionadas con CXM.
• 12-15+ years of product management experience in enterprise software or SaaS, with at least 7 years leading product managers.
• Deep expertise in Customer Communications Management (CCM), Customer Experience Management (CXM), enterprise content, document composition, or adjacent regulated‑communications domains.
• Proven experience managing the product lifecycle of a mature on‑premise or self‑hosted enterprise platform, including versioning, deprecation, and long‑term support.
• Strong technical fluency with enterprise architecture, APIs, identity, deployment topologies (on‑prem, private cloud, hybrid), and security/compliance requirements.
• Track record of successfully guiding customers and product lines through cloud migration without disrupting strategic accounts.
• Exceptional executive communication and stakeholder leadership skills.
• Experience in regulated industries such as financial services, insurance, healthcare, or government is strongly preferred.

**Success in the Role**

Success in this role will be measured by the health of the on‑premise CXM install base (renewals, NRR, customer satisfaction), predictable roadmap execution, measurable progress in modernizing the platform and enabling AI‑enabled capabilities, the volume and quality of CXM Flex → CXM SaaS migrations, and the development of a strong, focused Product Management team.

## Additional Information

**Rewards & Benefits**

• **Flexible Work:** Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• **Endless Learning:** Access global opportunities for growth through our 24/7 online learning platform.
• **Inclusive Community:** Join our Empowered Communities and engage in our Philanthropy program.
• **Comprehensive Rewards:** Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• **Caring for Wellbeing:** Access our complimentary employee assistance program for mental health support.

**Smart Work at Quadient**

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

**Be yourself at Quadient**

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at <[email hidden]>

*Quadient is an Equal Employment Opportunity Employer. \*: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.*

**People. Connected.**