Customer Success Manager

Join our team as a Customer Success Manager, where you will drive the overall relationship with clients, manage onboarding and implementation, increase adoption, ensure retention, and maintain high levels of customer satisfaction. You will identify market opportunities, strengthen strategic relationships, and work alongside key executives to generate leads and drive B2B enterprise sales growth. The ideal candidate will have at least 2 years of experience in a customer success, sales, or customer-facing role, a strong grasp of technology, and outstanding bilingual communication skills.

• Drive the overall relationship with clients, managing onboarding, implementation, training, and ensuring high levels of customer satisfaction.
• Identify opportunities in the market and strengthen strategic relationships to drive customer acquisition in the US.
• Work alongside the President, VP of Business Development, and multidisciplinary experts to generate qualifying leads and drive B2B enterprise sales growth.
• The ideal candidate would have an entrepreneurial mindset with a passion for and understanding of the business development and technology
• Outstanding, bilingual oral and written communication skills
• At least 2 years of in a customer success, sales, or customer facing role
• Bachelor's degree with a strong grasp of technology
• Fast learner, empathetic, technology lover, great sense of humour, and energetic individual