Client Success Manager

Join Bazaarvoice as a Client Success Manager, where you'll manage the client lifecycle for a portfolio of named enterprise accounts, focusing on client retention and churn reduction. You'll work closely with clients and internal teams to ensure a unified, value-based approach, and act as a business success expert to guide clients on marketing best practices. You'll also proactively identify and mitigate program roadblocks, advocate for clients, and have access to a range of benefits including mental wellness resources, paid sabbaticals, and flexible work-from-home policies.

• Gestionar el ciclo de vida del cliente a través de una cartera de cuentas empresariales, priorizando la retención y reducción de la pérdida de clientes.
• Descubrir e influir en las métricas de éxito internas del cliente; asegurar que los interesados clave comprendan, logren y midan el ROI que reciben.
• Actuar como experto en el éxito empresarial para guiar, educar y asociarse con los clientes en las mejores prácticas de marketing.
• Execution & Accountability: Ability to compel both clients and internal stakeholders to act, holding them accountable to their commitments
• Professional Background: Bachelor’s degree and a minimum of 3 years of experience in account management, sales, or client services, managing Fortune 1000 clients ideally within a SaaS or e-commerce platform
• Commercial Acumen: Proven track record of driving account retention, health, and revenue growth
• Relationship Excellence: Outstanding relationship-building skills with demonstrated experience cultivating and managing productive executive champion relationships
• Workload Management: Demonstrated ability to efficiently manage multiple enterprise accounts and complex workstreams concurrently
• Communication & Collaboration: Exceptional oral and written communication skills with a strong team-player mindset
• Preferred Qualification: Marketing program management experience is highly preferred