Account Manager (Benelux Market)

Join Trustpilot as an Account Manager for the Benelux market. In this role, you will be responsible for retaining and growing a defined portfolio of existing customers, focusing on the Mid Market customer segment. You will act as the commercial owner of each relationship, driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner. You will collaborate closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth. This position requires native-level Dutch and strong professional English language skills and is based in our Amsterdam office.

• Retaining and growing a defined portfolio of existing customers on the Benelux market, focusing on the Mid Market customer segment.
• Acting as the commercial owner of each relationship, identifying value drivers for the customer, setting up joint business goals and KPIs, driving renewals, and expanding accounts.
• Collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth, while being accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results.
• This role requires native-level Dutch and strong professional English language skills. It is based in our Amsterdam office
• Solid commercial awareness with the ability to link product value to customer outcomes
• Excellent communication, stakeholder management, and negotiation skills
• Skilled at managing a large portfolio and keeping accurate account data in CRM systems
• Comfortable analysing account performance data and forecasting renewals
• Fluent in Dutch and English
• Able to work cross-functionally and thrive in a fast-moving, target-driven environment
• You focus on customers goals and how to generate value for the customer. You are a value based thinker and seller
• Strong understanding of financial numbers, P&Ls, retention, NRR, upsell, and cross-sell motions
• You have experience in account management, expansions, renewals or a similar customer-facing role within a SaaS or subscription-based company
• A good understanding of the digital advertising/search marketing industry - preferred