IT Support Engineer

Join Anthropic, a fast-growing AI safety and research company, as an IT Support Engineer. In this role, you will provide technical support across our mostly macOS environment, troubleshoot device issues, support access management, and contribute to automation efforts. You will have real ownership of your work, use your judgment to improve processes, and have the opportunity to grow with the team. Benefits include comprehensive health insurance, paid parental leave, flexible paid time off, and more.

• Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person.
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs) and handle escalations that need cross-team coordination.
• Contribute to automation efforts, maintain and improve device management, identity, and access systems, and write scripts (Bash, Python) to automate repetitive tasks.
• Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android
• Understanding of identity and access fundamentals: SSO, MFA, directory services
• Familiarity with MDM fundamentals and endpoint management concepts
• Hands-on IT support experience, ideally in a fast-paced environment
• Basic scripting (Bash or Python) for automation
• Interest in developing deeper technical skills and taking on more complex systems administration over time
• Experience with IT projects beyond day-to-day support, such as migrations, tool rollouts, or process redesigns
• Networking basics: DNS, DHCP, VPNs
• Experience using AI tools to improve personal or team productivity
• Experience with Slack administration, including workspace management, permissions, and troubleshooting
• Familiarity with zero-trust security concepts and endpoint security tooling
• Strong troubleshooting skills, with a methodical and persistent approach
• Clear communicator who enjoys helping people solve problems
• Experience supporting and administering other SaaS tools
• Experience with Google Workspace administration
• Take ownership of problems and follow through until they're resolved
• We encourage you to apply even if you do not believe you meet every single qualification