Confirmed Site Reliability Engineer

Join Swan, a fast-growing fintech company, as a Site Reliability Engineer. In this role, you will be responsible for ensuring the reliability, scalability, security, and performance of our financial services platforms. You will take ownership of well-scoped services and operational incidents, improve observability, automate repetitive tasks, and collaborate closely with development, product, and security teams. This is an independent engineering role for someone with 2 to 4 years of experience in Site Reliability Engineering, DevOps, or a related field.

• Act as a primary responder for well-understood production incidents, assess the impact, investigate operational issues, and contribute to postmortems.
• Create and maintain dashboards, alerts, and basic service-level indicators for the services you support, and tune alert thresholds to reduce noise.
• Manage cloud resources and contribute to Infrastructure as Code using tools such as Terraform, and write automation scripts to improve operational efficiency.

**✨ You’re a great match if:**

• You have typically 2 to 4 years of experience in Site Reliability Engineering, DevOps, platform engineering, infrastructure engineering, software engineering, or a related field.
• You have hands-on experience supporting production services and participating in an on-call rotation.
• You can independently respond to well-understood incidents, follow escalation procedures, and contribute to postmortems and runbook improvements.
• You are comfortable working with logs, metrics, dashboards, alerting, and basic distributed tracing.
• You understand the Four Golden Signals: latency, traffic, errors, and saturation.
• You have experience creating dashboards and meaningful alerts, and understand the fundamentals of SLIs and SLOs.
• You have practical experience with cloud infrastructure, ideally AWS, including compute, storage, networking, and managed services.
• You have experience with Infrastructure as Code, particularly Terraform, CloudFormation, or equivalent tools.
• You can write automation scripts in one or more languages such as Bash, Python, or Go.
• You understand CI/CD practices and have contributed to deployment or infrastructure automation.
• You have a working understanding of high availability, fault tolerance, redundancy, health checks, retries, circuit breakers, and failure recovery.
• You are familiar with event-driven architectures and message queuing technologies such as Kafka or AWS SQS.
• You understand the operational implications of distributed systems, including consistency, availability, and partition tolerance.
• You have an awareness of security and compliance requirements relevant to financial services, such as PCI DSS, ISO 27001, encryption, least privilege, and data classification.
• You are comfortable monitoring resource usage, thinking about capacity, and identifying basic cloud cost optimisation opportunities.
• You communicate clearly, document your work thoroughly, and collaborate effectively across technical and non-technical teams.

**Nice to have**

• AWS certification, such as AWS Certified Solutions Architect, Associate level.
• Experience with Kubernetes and container orchestration.
• Experience with observability platforms such as Grafana, Datadog, or similar.
• Experience operating services that process financial transactions or other highly sensitive data.
• Experience improving service-level objectives, performance, or capacity for production systems.
• Familiarity with Go or another programming language used for internal tooling.
• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes - don’t let imposter syndrome prevent you from applying! 🙌

*Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.*

*When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.*