End-User Computing Support Technician - Temporary

JOB TITLE:
EUC Tier 1 Support Technician
(TEMPORARY)
DEPARTMENT:
End User Computing
REPORTS TO:
Senior Manager of EUC
LOCATION:
Onsite
*This position requires intermediate - advanced spoken English level (B2+).
*If you're interested in the position, please apply with your resume in English.
JOB SUMMARY:
This role is responsible for taking initial technical support calls, email, or ticket inquiries and troubleshooting and managing relatively simple hardware, software or network problems, recognizing and escalating more difficult problems. Members of this team should be able to triage, consult and effectively resolve most user support issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other assignments, projects, and duties may be required:
User account management
Troubleshoots and supports all network laptops/computers.
Understanding of IT principles and ability to communicates technical concepts effectively to a varied audience.
Assists in the set-up, maintenance and repair of PC hardware & this will include distribution of equipment
Use ticketing system to answer all issues in a timely fashion based on department SLA’s, and other methods of communication to insure proper resolution.
Walk users through problem-solving processes and consult on workflow best practices for remote employees
Knowledge Base content creation and cultivation, special projects, customer communications, product and tooling integration and validation, etc.
Infrequent/occasional travel may be required for initial training and/or site builds and has reliable transportation
This is on an onsite position with work from home opportunity

QUALIFICATIONS:

Interested candidates need to submit their resume in English.
Strong Communication, and interpersonal skills
Intermediate to advanced technical and functional skills
Solid data gathering and analysis
Adaptability and stress tolerance
Experience in a customer support role
Experience with help desk tools
Technology troubleshooting experience
Experience in all Microsoft Office tools
Experience working remotely and/or with distributed teams is a plus
Strong Organization & self-leadership skills
Experience Required:
1-3 years of experience in providing customer service
1-3 years’ experience in software support/SaaS
PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Noise level in the work environment is usually quiet