Carrier Sales Representative (Brokerage Task)

• Develop and maintain strong relationships with carriers (asset‑based carriers, owner‑operators, and small fleets) to build a reliable capacity network for key lanes and customers.
• Source, qualify, and onboard new carriers in alignment with company compliance, safety, and insurance standards, leveraging TMS tools such as Aljex and integrated carrier onboarding solutions.
• Negotiate spot and contract rates with carriers daily to meet or exceed margin targets while ensuring service requirements are met.
• Match the right truck to the right load based on equipment type, location, transit time, and service expectations, using internal load boards and external marketplaces as needed.
• Execute and manage shipments from tender to delivery, including dispatching carriers, confirming appointments, and communicating pickup/delivery instructions.
• Utilize digital visibility tools such as MacroPoint and MyCarrierPortal to enable real‑time tracking, monitor ETA, and maintain high tracking compliance across active loads.
• Proactively track and trace shipments, identify exceptions, and resolve service issues (delays, breakdowns, missed appointments, OS&D) while keeping customers and internal teams informed.
• Update and maintain accurate records of carrier profiles, rates, load details, communications, and status updates in the TMS (e.g., Aljex) and related platforms.
• Collaborate closely with customer sales, operations, and accounting to support pricing, capacity planning, claims resolution, and on‑time invoicing.
• Meet or exceed daily/weekly activity and performance metrics, such as outbound calls, loads covered, margin per load, and tracking compliance.
• Manage order entry and create orders for customers through systems, phone, and email as needed.
• Exercise discretion and independent judgement with respect to handling difficult situations and provide timely escalation and/or feedback to direct supervisor regarding service failures, customer complaints, or any other matters requiring attention.
• Meet departmental and personal profit margin goals
• Performs other special projects and task as assigned
• Bachelor’s Degree preferred
• 3+ years of transportation experience in carrier sales, freight brokerage, or truckload operations (TL/LTL) strongly preferred.
• Hands‑on experience with freight brokerage platforms and tools such as Aljex (TMS), MacroPoint (real‑time visibility), and web‑based carrier portals like MyCarrierPortal or similar systems.
• Strong negotiation, communication, and relationship‑building skills with proven ability to manage carrier relationships in a high‑volume environment.
• Ability to multitask, prioritize, and remain calm under pressure in a fast‑paced, time‑sensitive environment.
• Proficiency with basic computer applications (email, spreadsheets, web‑based platforms) and comfort learning new logistics technologies.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to work effectively in a fast-paced environment, both independently and as part of a team
• Highly motivated, enthusiastic, and self-driven, with a strong commitment to achieving results

 

Preferred Skills

• Experience operating within a modern digital freight environment using real‑time visibility and automated tracking tools.
• Knowledge of U.S. over‑the‑road transportation market, including equipment types, regional markets, and seasonality.
• Track record of achieving or exceeding carrier sales KPIs (load count, margin, carrier compliance, on‑time performance).
• Tools: Experience working with Aljex or similar TMS, MacroPoint or comparable real‑time tracking solutions, and carrier portals such as MyCarrierPortal.

• All your information will be kept confidential according to EEO guidelines.
•  *** NO C2C ***