Legal Intake Specialist

# Legal Intake Specialist

> Bush & Bush Law Group · Colombia (Remote) · Full-time · Posted 2026-09-10

**Salary:** USD 8,320–12,480

**Workplace:** remote

**Department:** Intake

## Description

**Join Our Team as a Legal Intake Specialist at Bush & Bush Law Group!**

**Bush & Bush Law Group** is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated and compassionate **Legal Intake Specialist \[English/Spanish - Bilingual\]** to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed.

The ideal candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others.

## Requirements

### **Key Responsibilities:**

**1\. Inbound Call Management:**

• Professionally handle incoming calls from clients involved in auto accidents
• Gather essential information regarding the accident and potential legal representation needs.
• Demonstrate empathy and understanding while maintaining a high level of professionalism.

**2\. Client Interaction:**

• Communicate effectively with clients to explain legal processes and procedures.
• Provide information about the firm's services and answer client queries.
• Collect and document relevant details to assist attorneys in evaluating cases.

**3\. Multi-Tasking:**

• Manage multiple tasks simultaneously in a fast-paced environment.
• Efficiently navigate and update electronic systems while engaging with clients on the phone.
• Prioritize and address urgent client needs promptly.

**4\. Document Management:**

• Maintain accurate and confidential client records in compliance with legal standards.
• Organize and update client information, ensuring accessibility for legal professionals.
• Utilize Excel sheets and other tools to manage and track client data.

**5\. Administrative Support:**

• Provide administrative assistance to legal professionals as needed.
• Collaborate with the legal team to ensure smooth case progression.
• Assist in the preparation and organization of legal documents.

**Qualifications:**

• **Language:** Proficiency in both English and Spanish is required.
• **Education:** High school diploma or equivalent required; some college coursework preferred.
• **Experience:** Previous experience in a legal environment or customer service/intake role is preferred.
• **Communication Skills:** Excellent verbal and written communication skills with a strong customer service focus.
• **Organizational Skills:** Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently.
• **Technical Proficiency:** Proficient in Microsoft Office Suite and familiarity with case management software is a plus.
• **Empathy and Understanding:** A genuine desire to assist clients in their times of need and a compassionate demeanor.

**Compensation will range from $4 to $6 per hour, in addition to commissions.**
**Schedule: 7:00AM to 4:00PM OR 10:30AM to 7:30PM Central Time.**
## Benefits

• **Positive Culture:** Be part of a supportive and innovative team.
• **Professional Growth:** Opportunities for career advancement and ongoing professional development.
• **Remote Work:** Work from home while contributing to high-impact projects in a collaborative virtual environment.

## Apply
[Apply at Bush & Bush Law Group](https://apply.workable.com/bushand-bush-law-group/j/6A78F6FFDB/apply)
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